ParkSmarty Support
Need help with ParkSmarty? Email us and we'll reply as soon as we can, usually within 2 working days.
support@stock-smarty.comYou can also send feedback from inside the app: tap the i button at the top, then Send feedback.
Frequently asked questions
Where do the wait times come from?
Live wait times come from Queue-Times.com, which collects the times each park posts. They update every few minutes and can be up to 15 minutes old. Always check the park’s own app before relying on a time.
Why does a ride show as closed?
The park is reporting it as closed right now. That can mean a breakdown, maintenance or bad weather. If you’re planning for today, ParkSmarty leaves closed rides out of your plan. Re-plan later in the day to see if they’ve reopened.
How accurate are the crowd forecasts?
Forecasts are based on past wait times for that park, day and season. They’re good to about ±30%, which is why we show bands (Quiet, Busy, Very busy) rather than exact numbers.
Do I need an account?
No. ParkSmarty works without signing up. Your trips are linked to an anonymous ID on your phone, not to your name or email.
How do I delete my data?
Tap the i button → Delete all my data. This removes every trip and check-in straight away. To delete a single trip, open the Trips tab.
I got a new phone. Can I move my trips?
Not at the moment. Trips belong to the anonymous ID on the phone you saved them on.
How do I turn notifications on or off?
Tap the i button → Notifications. You can also mute reminders for a single trip, or turn them off in your phone’s settings.
What are early entry hours?
Some parks open early for guests staying at their on-site hotels. When you build a plan, ParkSmarty asks whether you have early entry and only uses those hours if you say yes.
Is ParkSmarty run by Disney, Universal or another park?
No. ParkSmarty is independent and not affiliated with, endorsed by or connected to any park operator.
Privacy. Read our Privacy Policy and Terms of Use.
ParkSmarty is operated by StockSmarty Limited, registered in England and Wales (company number 17088000).